*FREE SHIPPING ON ORDERS OVER $100*

FAQs


Q: How do I order a custom puzzle?
A: Custom puzzle orders can be placed on the “Custom Puzzles” page on our website. Pick the puzzle size that you would like (9, 50, 250, or 500 pieces) and upload your high quality photo from your phone or desktop to the “Choose Image” tab. If you have any requests on how you want the photo cropped, add them to the “Notes” underneath, then checkout from there.

Q: If I live in Thunder Bay, is there a way to arrange pickup/drop-off?
A: On orders of 1 puzzle, we offer a $4 local delivery. On orders of 2 or more puzzles, we offer free delivery. We also offer free pickup at our Victoria Ave location!

Q: What are shipping costs for the rest of Canada?
A: Shipping fees will apply on orders of 1 puzzle, and we offer free shipping on orders of 2 or more.


Q: How long will it take for my order to be completed?
A: There is a 1-2 week processing time on all puzzle orders at this time.

Q:What are the dimensions for each puzzle size?
A:   9 piece: 4.5x6”
     50 piece: 8.5x11”
     250 piece: 16x10”
     500 piece: 20x16”

Q: How do I know if my photo is high quality enough for a puzzle?
A: Ideal photo size is 1MB or higher to ensure your puzzle isn’t blurry.